Items purchased online can be exchanged in any of our retail stores. To eligible for exchange/returns, the item(s) must be in its original condition – Unworn, unwashed with tags intact in their original packaging. Please retain your invoice for exchange / return purposes. Due to hygiene purposes, there will be no returns or refunds for accessories items.
For items that do not meet the above conditions, we may turn down the exchange request.
To do an exchange, please email to [email protected] with the followings: Subject “Online Exchange (Order Number)”
* Order Number
* Contact Number
* Product name and Article Number
* Attached image of defective or incorrect merchandise
* Name of Product, colour, size with would like to exchange with
* Exchange Method: Retail (store location)
We will respond with the necessary arrangement within 1-2 working days.
Once the exchange is arranged, please kindly bring along the item(s) in original condition with original tag and packaging, as well as the printed invoice, to the indicated outlet in the email.
We allow ONE exchange per invoice and exchanged item(s) cannot be returned or exchanged again.
RETURN via POST
Alternatively, you may also choose to return the parcels to our warehouse at the address below. After doing so, do drop us an e-mail to let us know
18 Enterprise Road (S) 629841
P.S. Our returns and exchanges policies do not cover damage resulting from unique, accidental damage or wear and tear.