Please note that sales items that are not defective are not eligible for exchanges or returns.
To be eligible for exchange or return, the item(s) must be:
All exchanges/returns for regular priced items are only allowed within 30 days from the date of purchase. Do note that returns will be refunded in form of store credits.
There will be a delivery fee of $3 for ineligible returns.
Items purchased online can be exchanged in any of our retail stores. To eligible for exchange/returns, the item(s) must be in its original condition – Unworn, unwashed with tags intact in their original packaging. Please retain your invoice for exchange / return purposes. Due to hygiene purposes, there will be no returns or refunds for accessories items.
For items that do not meet the above conditions, we may turn down the exchange request.
To do an exchange, please email to [email protected] with the followings: Subject “Online Exchange (Order Number)”
* Order Number
* Contact Number
* Product name and Article Number
* Attached image of defective or incorrect merchandise
* Name of Product, colour, size with would like to exchange with
* Exchange Method: Retail (store location)
We will respond with the necessary arrangement within 1-2 working days.
Once the exchange is arranged, please kindly bring along the item(s) in original condition with original tag and packaging, as well as the printed invoice, to the indicated outlet in the email.
We allow ONE exchange per invoice and exchanged item(s) cannot be returned or exchanged again.
Alternatively, you may also choose to return the parcels to our warehouse at the address below. After doing so, do drop us an e-mail to let us know
18 Enterprise Road (S) 629841
P.S. Our returns and exchanges policies do not cover damage resulting from unique, accidental damage or wear and tear.
Not to worry, drop us an e-mail in the format below and we will assist you in the exchange process.
To do an exchange, please email to [email protected] with the followings:
Subject “Online Exchange (Order Number)”
You will be contacted within 1-2 working days.
Not to worry, courier company will contact you via SMS and if you will are not home, please give them delivery instructions or re-schedule the delivery date or time. In case of failed delivery, there will be a second delivery attempt.
We’ll be in touch via email in the event of a bounced parcel. A re-delivery fee of $3 will be incurred. Alternatively, you may choose to collect the parcel in-stores.
Bounced parcels that are unclaimed after 1 year will be deemed as TRT CONCEPT’s property and no compensation will be offered as sufficient response time has been given.
The refund amount for returns will be based on merchandise value on the invoice, after discount if applicable. Do also note that shipping fee paid are non-refundable. Please e-mail us at [email protected] should there be any dispute on the refund amount.
P.S. Our returns and exchanges policies do not cover damage resulting from unique, accidental damage or wear and tear.
Should there be any dispute on the refund amount for any return or exchange, refund will be based on merchandise value on the invoice, after discount if applicable.
Our returns and exchanges policies do not cover damage resulting from unique, accidental damage or wear and tear.
You would usually receive an e-mail informing you that you have a store credit. A code will be attached in the e-mail and also, the store credit will be shown in a form of voucher at checkout page.
Two methods of redemption