You may exchange the items purchased online in any of our retail stores.
However, some of our stores do not carry all the styles showcased on our online store. For Size Exchanges, do contact us at email@example.com to reserve a piece at the preferred location and we will make arrangement.
Once the exchange is arranged, please kindly bring along the item in original condition with original tag and packaging, as well as the printed invoice, to the indicated outlet in the email.
A final inspection will be done to ensure all items are in their original condition before processing your returns. In the interest of hygiene, we do not accept returns or refunds on accessories unless they are defective or the wrong item was sent.
Please note that all exchanges are final, i.e. exchanged items cannot be further returned or exchanged.
To do an exchange, please email to firstname.lastname@example.org with the followings:
Subject “Online Exchange (Order Number)”
- Order Number
- Contact Number
- Product name and Article Number
- Attached image of defective or incorrect merchandise
- Name of Product, colour, size with would like to exchange with
- Exchange Method: Retail (store location)
You will be contacted within 1-2 working days.
RETURN via POST
Alternatively, you may also choose to return the parcels to our warehouse at the address below. After doing so, do drop us an e-mail to let us know
18 Enterprise Road (S) 629841
P.S. Our returns and exchanges policies do not cover damage resulting from unique, accidental damage or wear and tear.