Orders & Delivery

Orders are typically packed and processed the following day and will be delivered within 5-7 working days. There might be delay in if wrong information such as address of contact number is provided. In the event that you are not able to receive a parcel, there will be a re-attempt delivery. If the second delivery fails, the parcel will be returned to our warehouse and an additional charge of RM10 will be imposed for re-delivery.

Collect In-Stores

Pick up your parcels conveniently at one of the below outlets within 5 – 7 working days.

TRT @ Sunway Pyramid

TRT @ Sunway Velocity

TRT @ Gurney Plaza

TRT @ Vivacity Megamall (14 Working Days)

TRT @ 1 Utama

PARCEL TRACKING (INTERNATIONAL)

You will receive an e-mail with tracking information once the parcel has leaves our warehouse. Do note that there will be longer lead time for custom clearance.

CUSTOM TAXES AND DUTIES

Any custom taxes and duties incurred have to be paid by customer in order for parcel to clear customs. TRT CONCEPT will, to the best of our abilities, facilitate the payment of such duties through our courier service.

CANCELLATION PRIOR TO SHIPMENT

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at [email protected]

Once the cancellation request is received, store credit or refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.